Privacy Policy – Alone DT 5 Data Protection Guide

1Introduction

Alone DT 5 (accessible at alonedt5.org) takes your privacy seriously. This Privacy Policy sets out clearly and honestly how we handle the personal information of everyone who registers and plays on our platform — particularly players based in Pakistan who deposit and withdraw in PKR using services like JazzCash, Easypaisa and Raast.

When you sign up for an account at Alone DT 5, deposit funds, place a bet on cricket or PSL, spin a slot in the casino, or download the Alone DT 5 app, you share certain information with us. This document explains what that information is, why we need it, how it is stored, and how long we keep it. It also explains the rights you have as a player — including the right to see what data we hold, correct it if it is wrong, or in certain circumstances request that it be deleted.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming guidelines, both of which are part of the broader agreement between Alone DT 5 and its players. If you have any questions about anything in this document that are not answered here, you can reach the support team through the 24/7 live chat inside the platform or app, or by emailing [email protected].

2Data We Collect

Alone DT 5 collects different categories of information depending on how you interact with the platform. Below is a summary of the main types of data we collect and why each category is necessary.

We do not collect sensitive categories of personal data such as political opinions, religious beliefs, or biometric data beyond what is necessary for identity verification purposes. We collect only what is genuinely needed to operate the platform safely and fairly.

3How We Collect Your Data

Alone DT 5 collects your personal information through several different channels depending on how you use the platform:

• Registration: When you create an account, you provide identity and contact data directly. This is the primary source of your personal profile on the platform.
• Deposits and Withdrawals: When you make a PKR deposit via JazzCash, Easypaisa, Raast, bank transfer or card, the relevant payment details and transaction records are collected to process and log the transaction.
• Identity Verification (KYC): When your account reaches the verification stage — which is required before your first withdrawal — you may be asked to submit a copy of your CNIC or other supporting documents. These are handled with the highest level of care.
• Platform and App Usage: When you use the Alone DT 5 website or app, technical and usage data is collected automatically through server logs and analytics tools. This includes your IP address, device information and the actions you take within the platform.
• Cookies and Similar Technologies: The platform uses cookies and local storage to maintain your login session, remember preferences, and gather analytics data. See Section 7 for full details.
• Customer Support Interactions: When you use the in-platform live chat or contact us by email, the contents of those communications are stored as part of your support record.
• Promotional Participation: If you opt into a specific promotion — such as a PSL betting bonus or a casino reload offer — your participation and the associated activity are recorded in connection with that promotion.

4How We Use Your Data

Your personal data is used by Alone DT 5 for the following purposes. We rely on one or more lawful bases for each use — including the performance of your account contract with us, compliance with applicable obligations, and our legitimate interest in operating a safe and fair platform.

• Account Management: Creating and maintaining your account, processing your login, verifying your identity and managing your PKR balance.
• Processing Transactions: Handling deposits received via JazzCash, Easypaisa, Raast or bank transfer, and processing withdrawal requests to your registered payment method.
• Security and Fraud Prevention: Monitoring account activity for signs of unauthorised access, suspicious transactions, bonus abuse, multi-accounting and other fraudulent behaviour.
• Responsible Gaming: Using your gaming activity data to monitor for indicators of problem gambling, and to apply any deposit limits, session limits or self-exclusion settings you have activated.
• Platform Improvement: Analysing usage data in aggregate to understand how players use the platform and where improvements can be made — better navigation, faster loading, more relevant promotions.
• Customer Support: Using your account history and communication records to resolve queries, investigate complaints and improve the quality of support responses.
• Marketing Communications: If you have opted in to receive promotional messages, we may send you details of relevant bonuses, PSL cricket betting offers, new casino games and platform updates. You can opt out at any time through your account notification settings.
• Compliance: Meeting any applicable obligations related to financial transaction monitoring, suspicious activity reporting or other legal requirements that apply to the platform's operation.

5Sharing Your Data

Alone DT 5 does not sell your personal data to any third party. We do not share your information with advertisers, data brokers or any unrelated commercial parties. However, to operate the platform effectively, certain data is shared with carefully selected partners and service providers who perform specific functions on our behalf:

• Payment Processors: To process your PKR deposits and withdrawals, your payment details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast, or your bank. Each provider operates under its own privacy and security policies.
• Identity Verification Services: To verify your CNIC and confirm that you meet the minimum age requirement of 18 years, your identity documents may be processed by a third-party verification service. These services are contractually required to handle your data securely and use it only for verification purposes.
• Game Studio Providers: The casino, live dealer and bingo games on the platform are supplied by third-party game studios. Certain technical data such as session identifiers may be shared with these studios to deliver the game experience, but personally identifiable information is not shared beyond what is technically necessary.
• Analytics and Platform Tools: Aggregated, anonymised usage data may be processed by analytics tools to help us understand platform performance. This data does not identify individual players.
• Legal and Compliance Obligations: In circumstances where we are required to do so — for example in response to a formal investigation or where suspicious financial activity has been identified — relevant data may be disclosed to the appropriate authorities. This is not a discretionary disclosure; it is an obligation.

All third-party partners who receive personal data from Alone DT 5 are required to handle that data securely, use it only for the stated purpose, and not share it further. We do not transfer your data to partners in jurisdictions with weaker data protection standards without ensuring appropriate safeguards are in place.

6Payment Data & PKR Transactions

Because Alone DT 5 operates entirely in Pakistani Rupees and processes real-money transactions via mobile wallets, bank transfers and cards, payment data is handled with particular care. The following specific rules apply to the financial data collected on the platform:

• Your JazzCash or Easypaisa mobile wallet number is used solely to process your transactions and verify that the sending account is registered in your own name. It is not used for any other purpose and is not shared with marketing partners.
• Full bank account or card numbers are never stored on Alone DT 5 servers. Payment processing is handled through the payment provider's own secure systems, and only transaction references and confirmation status are retained by the platform.
• Your complete PKR transaction history — deposits, withdrawals, bonus credits, bet settlements — is stored on your account and is accessible to you through the account dashboard. This record is maintained for a minimum retention period for compliance purposes.
• In the event that a deposit is received from a payment account not registered in your name, the funds will be returned to the source and the account flagged for review. Alone DT 5 does not accept third-party deposits as a fraud prevention measure.
• Chargeback requests made directly with your payment provider without first contacting Alone DT 5 support are treated as potential fraud and will result in the account being suspended pending investigation. Always contact support first if you have a payment dispute.

7Cookies and Tracking Technologies

The Alone DT 5 website and app use cookies and similar technologies to deliver a functional and personalised experience. Here is a plain-language breakdown of what is used and why:

• Essential Cookies: These are required for the platform to function. They maintain your login session so you do not have to log in again every few minutes, remember your language and display preferences, and ensure that security features work correctly. You cannot opt out of essential cookies without losing platform functionality.
• Analytics Cookies: These help us understand how players move through the platform — which pages are visited most, where users tend to drop off, and how different features are used. This data is aggregated and anonymised. We use this information to improve the platform rather than to profile individual players.
• Functional Cookies: These remember your preferences — such as your preferred deposit method or notification settings — so that the platform behaves the way you have configured it each time you visit.
• Security Cookies: These help us detect and prevent fraudulent activity, multi-accounting and bot traffic. They do not collect personal data beyond what is necessary for security purposes.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking essential cookies will affect your ability to use the platform normally. On the Alone DT 5 app, local storage is used for similar purposes to session cookies and is managed within the app's settings.

8Data Retention

Alone DT 5 does not keep your personal data longer than is necessary for the purpose for which it was collected. The following general retention periods apply:

• Active Account Data: Held for as long as your account remains open and active on the platform.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction. This is a standard requirement for financial record-keeping.
• Identity Verification Documents: Retained for the duration of the account plus five years from account closure, or as otherwise required.
• Support Communications: Retained for three years from the date of the last relevant interaction, to allow for complaint follow-up and quality review.
• Gaming Activity Logs: Retained for five years from the date of the activity for dispute resolution and responsible gaming monitoring purposes.
• Closed Account Data: Following account closure, personal data is retained for the applicable periods above before being securely deleted or anonymised. The data is not used for any active purpose during this retention period.

When data is no longer required and the retention period has expired, it is securely deleted or irreversibly anonymised so that it can no longer be associated with an individual player.

9Security Measures

Alone DT 5 uses a combination of technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encryption: All data transmitted between your device and the Alone DT 5 platform is encrypted. Data stored on our servers that contains personal or financial information is also encrypted at rest.
• Access Controls: Access to personal data within the organisation is restricted to staff and systems that genuinely need it to perform their function. Access is role-based and logged.
• Two-Factor Authentication: Players can enable two-factor authentication on their accounts for an additional layer of login security. This is strongly recommended, especially for accounts with a significant balance.
• Fraud Monitoring: Automated systems monitor account activity and transaction patterns for anomalies that may indicate unauthorised access or fraudulent behaviour. Suspicious activity triggers additional checks before transactions are allowed to proceed.
• Regular Reviews: Security practices and data handling procedures are reviewed periodically to ensure they remain effective and up to date.

10Your Rights Over Your Data

As a player on Alone DT 5, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the support team through live chat or email [email protected] with the subject line "Data Rights Request".

11Under-18 Policy

The Alone DT 5 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Registration by a minor is a breach of our Terms and Conditions and is treated as a serious matter.

If during the verification process or at any other time we have reason to believe that an account holder may be under 18, the account will be suspended immediately. Deposits made to the account will be returned to the originating payment method following investigation, and any winnings generated will be voided. The platform will not be accessible to the account holder until age has been confirmed to our satisfaction.

Parents and guardians who are concerned that a minor may have created an account on Alone DT 5 should contact the support team immediately via live chat or email. We take these reports seriously and will act on them promptly.

We also recommend that parents use device-level parental controls and internet filtering tools to prevent minors from accessing betting and gaming platforms. Alone DT 5 supports the responsible use of such tools.

12Changes to This Privacy Policy

Alone DT 5 may update this Privacy Policy from time to time. Changes may be made to reflect updates to how the platform operates, changes in the payment methods we support, improvements to our security practices, or other operational developments.

When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top. Where a change is significant — for example a change to what data is collected, how it is used, or who it is shared with — we will make reasonable efforts to notify active players through the platform's notification system or via their registered contact details.

Your continued use of the Alone DT 5 platform after a Privacy Policy update constitutes acceptance of the revised policy. If you do not agree with an update, you should stop using the platform and contact support to arrange closure of your account and withdrawal of any real-money balance.